Find answers about our 24-hour rapid intake, specialised NDIS services, and how our holistic philosophy supports your unique care journey.
Francesca Menzies is the founder and lead practitioner, a highly experienced community worker with a background in nursing and social services who personally oversees the care standards of the business.
It is a boutique service focused on “Holistic Care”—addressing the mind, body, and soul through a “professional friend” approach rather than a cold, bureaucratic one.
The core philosophy is “Taking each day as it comes,” focusing on healing through connection, diversion therapy, and community reintegration.
The pillars are The Professional Hand (30 years of experience), The Nurturing Heart (holistic connection), and The Rapid Response (24-hour intake).
We specialise in trauma-informed care for survivors of domestic violence and psychosocial disability support, providing a “sisterhood of support” to help regain independence.
We offer mentorship and practical “mateship,” focusing on life skills, employment support, and navigating substance recovery or physical injury with dignity.
Yes, under NDIS service item 0133 (Specialist Support Employment), we assist with resumes, interview preparation, and transport to and from work.
Absolutely. We encourage community participation, including trips to the shops, medical appointments, social clubs, or art classes.
Yes, we help with cleaning, laundry, and meal preparation, often working with you to build your own skills and confidence.
Yes, we host “Mrs. Menzies Circles,” which are small, safe group environments for learning new skills and building friendships. For Professionals & Referrals
We offer a “Rapid Response” guarantee: assessment within 24 hours of referral and service agreements often sent the same night.
We cover groups including 0106 (Life Stage Transitions), 0107 (Personal Activities), 0116 (Innovative Community Participation), 0117 (Life Skills), and 0133 (Support Employment).
Our team is trained in professional standards, ensuring all reporting, incident logs, and risk management are 100% compliant with NDIS requirements.
Yes, we work with Self-Managed, Plan-Managed, and Agency-Managed participants. Logistics & Contact
Every team member is hand-selected by Mrs. Menzies, prioritising experienced carers and social workers who understand professional boundaries and NDIS governance.
We provide a boutique “one-on-one” approach for the local community.
You can contact us directly by phone or email.
